Privacy Policy

Effective Date: April 2026 | Last Updated: May 15, 2026

1. Introduction

Welcome to Galencio ("we," "us," or "our"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our dietary supplement products.

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

Create an account
Place an order
Sign up for our newsletter
Contact customer service
Participate in surveys or promotions

This information may include:

Name
Email address
Shipping and billing address
Phone number
Payment information (processed securely through our payment processor)
Account credentials (username and password)
Health-related information you choose to share (e.g., in product reviews or customer service inquiries)

2.2 Information Automatically Collected

When you visit our Site, we automatically collect certain information about your device and browsing activity:

IP address
Browser type and version
Operating system
Referring website
Pages viewed and time spent on pages
Click-stream data
Cookies and similar tracking technologies

2.3 Third-Party Information

We may receive information about you from third-party services such as social media platforms, analytics providers, advertising networks, and payment processors.

3. How We Use Your Information

We use your information for the following purposes:

3.1 Order Processing and Fulfillment

Process and fulfill your orders
Send order confirmations and shipping notifications
Handle returns, exchanges, and refunds
Provide customer support

3.2 Marketing and Communications

Send promotional emails about new products and special offers (you can opt out at any time)
Personalize your experience on our Site
Conduct surveys and gather feedback

3.3 Legal and Security

Prevent fraud and unauthorized transactions
Comply with legal obligations
Protect our rights and property
Enforce our Terms and Conditions

4. Cookies and Tracking Technologies

Cookies are small text files stored on your device that help us recognize you and remember your preferences. We use:

Essential Cookies: Necessary for Site functionality (e.g., shopping cart)
Performance Cookies: Help us analyze Site usage
Functionality Cookies: Remember your preferences
Marketing Cookies: Track your browsing to show relevant ads

You can control cookies through your browser settings. Note that disabling cookies may limit your ability to use certain Site features.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

5.1 Service Providers

Payment processors (e.g., Stripe, PayPal)
Shipping carriers (e.g., USPS, FedEx, UPS)
Email service providers
Website hosting and analytics providers

5.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

6. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of sensitive data, Secure Socket Layer (SSL) technology, regular security audits, and limited employee access to personal information.

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

7.1 California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to opt out of the sale of personal information (we do not sell personal information)
Right to request deletion of personal information
Right to non-discrimination for exercising CCPA rights

To exercise these rights, contact us at info@galencio.com.

7.2 European Residents (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

Right to access your personal data
Right to rectification
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent

To exercise these rights, contact us at [email protected].

7.3 Opt-Out of Marketing

You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any email or by contacting us.

8. Children's Privacy

Our Site and products are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the updated Privacy Policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Galencio

Cedar Park, TX 78641

Email: asolano@pdlabs.net

Phone: 512-219-0724